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Disagreements are bound to occur from time to time in any
industry. Your first step should be to contact the firm you have a disagreement with and try to reach a settlement. Both the CFTC and NFA offer programs that may be available for resolving monetary disputes involving your forex account. Whether NFA or the CFTC can accept your case depends on several factors, however, including the party your claim is against. NFA offers an arbitration program to help customers and NFA Members resolve disputes. Information about NFA’s arbitration program is available by calling NFA at 800-621-3570 or visiting the Dispute Resolution section of its Web site at National Futures Association - NFA is a regulatory service provider for the derivatives markets. The CFTC offers a reparation program for resolving disputes. If you want information about filing a CFTC reparations complaint, contact the CFTC's Office of Proceedings at 202-418-5250 or visit the CFTC’s Web site at U.S. Commodity Futures Trading Commission. In addition, if you suspect any wrongdoing or improper business conduct in your forex account, you may contact or file a complaint with NFA by telephone at 800-621-3570 or online at BASIC. You may also file a complaint with the CFTC. The CFTC has prepared a questionnaire form to assist the public in reporting suspicious activities or transactions. The questionnaire form is available on the CFTC’s Web site at http://www.cftc.gov/enf/enfform.htm. You can transmit the form to the CFTC electronically or by mail to CFTC, 1155 21st Street, N.W., Washington, D.C. 20581. |
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