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Companies are reshaping
our society. It is not a new phenomenon, but the scope and speed of their impact are faster than ever. In 19th-century England, canal builders and railway engineers recast the demographic landscape, facilitating industrialisation, connecting faraway places and enabling ideas to travel too. In the 20th century, airlines took up the baton, carrying goods, people, ideas and diseases further afield. Today, the most obvious shifts relate to electronic communications technology. Think of how YouTube and Google are changing the behaviour of Generation Y and many of their parents, and of the anthropologists hired by Nokia and Microsoft in the search to understand why a tradesman, connected by mobile phone to a third party, may walk into your office giving little more than a raised eyebrow as a greeting. Yet these are changes wrought by companies through their ability to adopt and spread technology in the search for profit. The Corporate Responsibility Index established by Business in the Community is designed to do something much more deliberate: to spread best practice in the way companies interact with their stakeholders. It sounds innocuous enough, and would be hard to object to. Yet its impact on society may be just as great as, although less evident than, the revolution engendered by the information technology giants. Since 2002, when it was launched, 280 of the largest companies in Britain have measured themselves via the index. It is in essence no more than a benchmarking tool that allows companies to assess their performance on Corporate Social Responsibility, discover their strengths and weaknesses, and compare themselves to peers. |
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